Shipping policy

Where we ship

EveryPetNeeds currently ships to street addresses in the United States. We can't deliver to PO boxes.

Shipping cost

Standard tracked shipping is a flat $5.99 USD per order, no matter how many items you buy.

Processing and delivery times

Orders are processed within 1 to 3 business days (Monday to Friday, excluding US holidays). Once shipped, most orders arrive within 3 to 8 business days. Delivery times vary by item and the estimate shown at checkout applies to your order.

Our products ship from several partner warehouses, so if you order more than one item they may arrive in separate packages on different days. You only pay shipping once.

Tracking

Every order ships with tracking. We email your tracking number as soon as your order ships. Tracking can take up to 48 hours to update after that email.

Delayed, lost or damaged packages

If your tracking hasn't moved in 7 days, or your package arrives damaged, please contact us within 14 days of the expected delivery date. We'll work with the carrier and send a replacement or a refund for anything lost or damaged in transit.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, contact us right away. We can update it only if the order hasn't shipped yet.