What is the EveryPetNeeds refund policy?
 
If you change your mind about a product you have purchased from us, you can return that product to us within 30 days of purchase and we will happily refund the original purchase price of that product provided the product and packaging is in its original condition including all hardware and instructional components and is re-saleable. Items are also subject to a restocking fee.

Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer’s expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:

1 – Read and agree to the Returns Policy and Procedure above.

2 – Email: Your account representative or CustomerService@everypetneeds.com – We will need your order number and the Item ID number of the product you wish to return.

 
What is EveryPetNeeds’s delivery refund policy?
 
If you bought the product online, and the product is defective or damaged in transit, return the product within 30 days and (provided we agree that the product is damaged or defective as outlined below) we will refund your original delivery charge or cover the costs of delivering any replacement product to you.

We will not however refund delivery charges if the item is returned simply because it is unwanted.

 
Faulty or defective products
 
If you receive a faulty product from us (for online purchases a product is defective or damaged in transit on delivery to you,) return it to us within 30 days of purchase and we will inspect the product and if we agree that the product is faulty and unlikely to have occurred through abnormal use, we will, with your agreement, replace the product with an identical product.

If we are unable to provide you with an identical product, we will, with your agreement, refund the purchase price (and delivery price, if any).

Whilst we always do our best to provide you with a timely resolution, depending on the product please be aware it may take six weeks or more to complete the process due to the number of parties involved.