How much does shipping cost?

Delivery charges vary depending on your delivery address and size and weight of your order.

For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout or Shopping Cart overview page. There is a ‘Calculate Shipping’ calculator under your selected products.

Simply enter the postcode of your shipping address and click the ‘Go’ button. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb.

Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Canadian Dollars and freight costs are payable in addition to the product price.

Please note that we are unable to deliver to PO boxes or Parcel Lockers.

Delivery instructions and time frames
 
EveryPetNeeds offers a reliable and affordable delivery service to all Canada and USA. At this time we do not deliver to any other country.

Orders will take between 2 – 10 business days to arrive, depending on your destination and shipping method.

How will my order be shipped?
 
EveryPetNeeds uses UPS Ground unless otherwise requested. Per UPS regulations we ship all packages using their actual weight unless the dimensional weight is heavier. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered.

All UPS shipments are insured up to $100 by default. If you require more insurance then that you must request that we declare the entire value of the order. UPS insurance rates are $0.75 for each $100.00 (or portion of $100.00) of the total value declared, with a minimum charge of $2.25. Please note that any shipments that are damaged or lost in transit in which we were not asked to declare value can only be credited up to $100.

Domestic Shipping Options

• Ground
• 3 Day Select
• 2nd Day Air
• Next Day Air Saver
• Next Day Air

International Shipping Options

• Standard
• Worldwide Expedited
• Worldwide Saver
• Worldwide Express

 
Do I need to be home to receive my delivery?
 
If you are not home when the courier attempts to deliver your order they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. The courier will attempt to deliver your order two times however if for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us. If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.

EveryPetNeeds will notify you when your order has been dispatched.

Damaged or Lost Packages?
 
All damaged or lost packages will be credited once the claims process has been completed. If a customer would still like to receive an item, a new order must be placed.
 
If an order is damaged in transit by UPS or USPS (insured packages) we will have to file a damaged package claim with the carrier to get reimbursed for the cost of the item + shipping. Items shipped without declared value can only be credited up to $100. To file a damaged package claim please send an email to CustomerService@everypetneeds.com with the information outlined below. If any of the information below is missing it may delay the claim process. Damaged package claims on average are completed 2 to 3 day after the date of inspection.

Damaged packages may need to be picked up for inspection, so please have the consignee repackage the item in the original shipping box with all the original packing materials. We will notify you whether an inspection is required once we have filed the damaged package claim.

Name and telephone number

Your Order Number

The item(s) that is damaged

The tracking number or delivery confirmation number of the shipment

Details of the damage

Lost Packages:
 
If an order is lost in transit by UPS or USPS (insured packages) we will have to file a lost package tracer with the carrier. Lost package tracers can take between 7-10 business days to be completed. The carrier will contact you regarding the missing shipment during the investigation. Lost package tracers can result in the package being located or not, in which case we will reimbursed you for the cost of the item + shipping. Items shipped without declared value can only be credited up to $100. To file a lost package tracer please send an email to CustomerService@everypetneeds.com with the information outlined below.

Your Name and telephone number

Your Order Number

The item(s) lost

The tracking number or delivery confirmation number of the shipment

What happens if my order does not arrive in the estimated time frame?
 
Please contact shipping@everypetneeds.com