FAQ – Getting Started
How do I place an order on your website?
You must first create an account. Follow the instructions to set up and confirm your account information. Once logged in, you can shop, save products in your wishlist, review past orders and re-order them.
I placed an order. When will my order ship?
Generally, in stock products are shipped within 2 business days of an order being received. If you place an order with us on a Friday, for example, we may not ship your order until Monday.
I just got my order, was an invoice included with it?
Yes, all invoices are taped to the outside of your box – shipments with multiple boxes will only have one invoice. You can get an additional copy by logging into your account online and going to the My Orders section, selecting the appropriate order and clicking ‘Print’.
Which methods of payment do you accept?
We accept VISA, Mastercard and PayPal. Please note that PayPal eCheck payments require 6-8 business days to process. Once we have received the funds from Paypal, we will ship out your order within 48 hours.
I found a product cheaper somewhere else, will you match the price?
Absolutely! Simply provide us with proof of the cheaper price from a Canadian competitor and we’ll beat it by 5%.
Is there a minimum order to shop on-line?
No. Just remember – if you want FREE shipping, your order must come to minimum $80 before taxes. Please note that Wholesale Accounts do not qualify for FREE shipping.
What is a bulk item?
Bulk items are oversized and overweight according to the shipping services we utilize. Some examples are grooming tables & tubs, dog food, gallons of shampoo or conditioner, cat litter and so on. Basically anything that’s unusually large or dense.
Do bulk items qualify for free shipping?
No, unfortunately bulk items do not qualify for FREE shipping.
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